Oakferry Games

Support

Write to support@oakferry.com and a person will read it. We are a small studio, so expect a reply in a couple of days rather than a couple of minutes.

Before you write

A purchase has not appeared

Open Settings inside the game and tap Restore Purchases. That re-checks your Google account and puts back Remove Ads and any Glow Skins you own. If it is still missing afterwards, send us the order number from your Google Play receipt.

You want a refund

Refunds for Google Play purchases are handled by Google, not by us. Request one through your Play Store order history. If Google declines and you think it was unfair, tell us what happened and we will look at it.

The game will not start, or misbehaves

Tell us the phone model, the Android version, and what happened just before it went wrong. That is usually enough for us to find it.

What to include

• The game you are writing about.
• Your phone model and Android version.
• What you expected to happen, and what happened instead.
• An order number, if the question is about a purchase.

Please do not send passwords or card details. We never need them, and we cannot use them.

Also useful

The Fathomling privacy policy covers what the game stores and what Google receives. The terms cover the rest.